Just a disclaimer: this post is about me voicing my malcontent with Neiman Marcus. No more, no less.
As I posted a couple of days ago, I took advantage of NM's double giftcard promotion. I got a Hanro bra and a pair of classic platform Louboutins which are $695. For Louboutins, this was the best deal by far in terms of 'discount', so I jumped on it. However, I am also a SaksFIRST cardholder, and I noticed that on the Saks page, they carry an eerily similar shoe for $625. (Unfortunately Barney's and Net-A-Porter aren't carrying this style online for comparison)
So, I get on NM Live Chat to ask about it, and she confirms it is indeed the same shoe. So my next logical question was: well, the NM pair is $70 more than the Saks pair. If it's the same, will you price match? Their response: No, we do not price match with Saks. Now I know that in years past Saks has gone a little hog-wild with their discounting, so not wanting to match Saks' 70% off designer handbags makes sense. However, this is a full-retail shoe that is commonly carried by major department stores. WTF? Turns out the NM price-matching policy is only for SALE merchandise, not full-retail.
This is totally ridiculous to me on so many levels. First, there's the aspect that this is a full-retail item that all department stores pay the same stock price for. Why would NM refuse to reduce their margins to the as another respected, high-end department store? I'm not asking them to match Bluefly or Filene's Basement. Second, as a matter of customer service, why not allow people to request price matching? Would you rather lose business and customers? Fine, don't make it policy, but if someone asks, and it is CLEAR the item is the same, why would you want to put someone in my situation: wondering if I should cancel my NM order and place it with Saks?
I suppose in this situation NM wouldn't care because I'd forfeit the $200 in giftcards (and I'm still getting $130 of free value), but on a regular basis, shouldn't they? I understand the desire to maintain this snooty 'people-who-shop-here-don't-care-about-price' attitude, but in this economy I'd think they were a little more liberal. Obviously $625 doesn't equate to $130 in Saks points, but I'm still considering pulling the plug.
What would you do?